New Client Intake Form

Service

Hanna's Pup Cuts agrees to provide professional dog grooming services in a safe, humane, and attentive manner. Services may include bathing, drying, brushing, de-shedding, haircuts, nail trimming, ear cleaning, sanitary trims, and other grooming services as agreed upon at the time of booking.

Services are provided either:

• At Hanna's Pup Cuts private home-based grooming space (residential setting), or

• At the Client's residence (house call appointments).

Client agrees to provide accurate and complete information regarding their pet's health history, grooming history, temperament, and any sensitivities prior to services being performed.

Hanna's Pup Cuts reserves the right to refuse or discontinue service at any time for safety, behavioral, health-related, or business-related concerns.

Client agrees to notify Hanna's Pup Cuts of any concerns within 24 hours of service completion.

Service Area

Hanna's Pup Cuts provides grooming services throughout the San Fernando Valley and surrounding areas. House call appointments within the San Fernando Valley require a minimum service total of $200.

Appointments outside of the San Fernando Valley may be accepted at the discretion of Hanna's Pup Cuts and will require the $200 minimum plus an additional travel fee based on distance and travel time. Travel fees will be discussed and agreed upon at the time of booking.

Hanna's Pup Cuts reserves the right to decline locations outside the standard service area.

Payment Terms

Payment is due at the time services are rendered unless otherwise agreed upon in writing. Pricing is based on breed, size, coat condition, behavior, time required, and requested style.

Quotes provided prior to the appointment are estimates and may be adjusted if:

• Coat condition differs from what was disclosed

• Excessive matting is present

• Additional time is required due to behavior

• Specialty styling or handling is required

Hanna's Pup Cuts accepts the following forms of payment:

• Cash

• Zelle

• Venmo

• Cash App

• Apple Pay

• Major credit cards

All electronic payments must be completed at the time of service. Failure to pay for services rendered may result in refusal of future services.

Appointment Deposit Policy

To secure an appointment, all new clients are required to submit a $40 deposit at the time of booking. Appointments are not considered confirmed until the deposit has been received. The deposit will be applied toward the total service balance on the day of the appointment.

Deposits are subject to the following terms:

• Cancellations made with at least 48 hours' notice may transfer the deposit to one future appointment if rescheduled within 30 days.

• Cancellations made with less than 48 hours' notice will result in forfeiture of the deposit.

• No-shows will forfeit the deposit.

• Remaining balance is due at the time of service.

Hanna's Pup Cuts reserves the right to require deposits for future appointments at its discretion.

Home-Based Grooming Environment

Client understands that home-based appointments take place in a clean, private residential grooming space and not a commercial retail salon. All pets are groomed one-on-one to promote a calm and low-stress environment.

House Call Appointments

For house call services, Client agrees to provide:

• A safe, clean, well-lit working area

• Access to electricity and water if required

• A secure environment free from hazards

• Separation of other pets during the appointment

Hanna's Pup Cuts is not responsible for pre-existing hazards within the Client's home.

Additional Charges

Additional charges may apply for:

• Severe matting or pelted coats

• Excessive undercoat or de-shedding

• Fleas, ticks, or other parasites

• Aggressive, anxious, or difficult behavior

• Extended grooming time

• After-hours appointments

Client authorizes Hanna's Pup Cuts to make humane grooming decisions in the best interest of the pet's comfort and safety.

Matting Policy

Client understands that matted coats can cause discomfort, skin irritation, and hidden health conditions.

If matting is present, shaving may be required for humane and safe removal. Dematting will not be performed if it causes unnecessary pain or distress to the pet.

Shaving a matted coat may reveal pre-existing conditions including but not limited to:

• Skin irritation or redness

• Hot spots

• Cuts or sores hidden beneath mats

• Ear infections

• Hematomas

Client acknowledges these risks and understands that Hanna's Pup Cuts is not responsible for conditions resulting from pre-existing matting.

Flea, Tick & Parasite Policy

If fleas, ticks, or other parasites are discovered during the appointment:

• A flea or parasite treatment bath may be administered at an additional charge, and/or •

The appointment may be discontinued at the groomer's discretion.

Client may be responsible for additional sanitation fees if necessary to protect the grooming environment.

Health & Vaccination Requirements

For the safety of all pets and people, Hanna's Pup Cuts requires proof of current vaccinations prior to or at the time of the first appointment. A current Rabies vaccination is required by law and must be provided prior to service.

Client represents and warrants that their pet:

• Is current on Rabies vaccination

• Is up to date on core vaccinations as recommended by their veterinarian

• Is free from contagious illness

• Is free from fleas, ticks, or other parasites

• Is physically able to tolerate grooming

Client agrees to disclose any known medical conditions, injuries, sensitivities, or behavioral concerns prior to the appointment.

Hanna's Pup Cuts reserves the right to refuse service to any pet showing signs of illness or posing a safety concern.

Senior Pets & Medical Conditions

Grooming can be physically demanding, particularly for senior pets or pets with underlying medical conditions.

While every precaution will be taken, Client understands that grooming may expose or aggravate pre-existing health conditions.

Client agrees that Hanna's Pup Cuts is not responsible for complications arising from pre-existing conditions.

Behavioral & Safety Policy

Grooming involves the use of sharp tools and professional equipment. While safety is a priority, pets that are aggressive, fearful, or unpredictable may be at increased risk of minor nicks, irritation, or stress.

Hanna's Pup Cuts reserves the right to stop grooming services at any time if the pet's behavior poses a danger to itself or others.

Client agrees to pay for services completed up to the point of termination.

Late Pick-Up Policy

Pets must be picked up promptly at the agreed completion time. Pets remaining longer than 30 minutes after notification may incur a late pick-up fee. Extended stays may be charged at a daycare or boarding rate.

Emergencies

In the event of an emergency, Hanna's Pup Cuts will make every reasonable effort to contact the Client using the information provided.

If the Client cannot be reached, Client authorizes Hanna's Pup Cuts to seek veterinary care for their pet(s) and to transport their pet(s) to the listed veterinarian or to the nearest available veterinary clinic.

Client authorizes the attending veterinarian to provide medical treatment deemed necessary for the pet's health and safety.

Client agrees to assume full responsibility for all veterinary costs incurred, including but not limited to examination, treatment, medical supplies, and boarding if required.

Hanna's Pup Cuts will not be held liable for the outcome of veterinary treatment or for any complications resulting from pre-existing conditions or unforeseen medical emergencies.

Photo & Media Release

Client understands and agrees that photos or videos of their pet may be taken before, during, or after grooming. These images may be used for social media, website content, marketing materials, or portfolio purposes.

Cancellation Policy

Cancellations must be made at least 48 hours prior to the scheduled appointment to avoid a cancellation fee.

Appointments canceled with less than 48 hours notice may be subject to a 50% cancellation fee.

No-shows may be charged 100% of the scheduled service.

Terms

This agreement serves as authorization for Hanna's Pup Cuts to perform grooming services for all current and future pets owned by the Client unless revoked in writing.

This agreement remains valid for all future appointments.

By signing the client intake form, I confirm that I have read, understand, and agree to all policies and terms outlined in this grooming service agreement.